Ordering
In the webshop at lundcity.se You can order gift cards as a private individual or as a company. Simply choose which option suits you through the buttons at the top of the page. Choose the number of cards you want to order and the amount you want to load them with (from 100 SEK to 5000 SEK). The fee for the gift cards is 10 SEK/piece incl. VAT.
When entering your personal information, it is important that you check that your email address is spelled correctly as your order confirmation will be sent there.
NOTE: As a security measure when delivered by mail, all gift cards are activated by the recipient upon receipt.
Company order
Companies can also choose between card or invoice payment, where you can also enter an invoice reference. The invoice is sent in a separate email from Microlog Payments shortly after the order is completed. Delivery by email, text message or post is only made when payment is completed. Please note that payment by invoice can take two to three banking days. If you want to enter a separate delivery address, you can add it, then the gift cards will be sent there but the invoice will be sent by email to the customer's specified email address. If you are registered for e-invoice, the invoice will be sent to the specified address with the specified reference.
ATTENTION! If you choose a separate invoice/delivery address, it is important that you note the following:
As a security measure, all physical gift cards are shipped unactivated. The cards are activated by the recipient upon receipt, following the instructions in the shipping letter.
Corporate gifts
Christmas gifts for employees are tax-free if the value does not exceed SEK 550 incl. VAT. Link to the Swedish Tax Agency's rules for corporate gifts.
Shipment
Orders for digital codes are processed immediately, while orders for physical cards of up to 50 gift cards are shipped within 2 business days after we receive your payment. If you order more, it may take an extra day depending on our workload. As a security measure, all gift cards are shipped unactivated. The cards are activated by the recipient upon receipt of the cards, according to the instructions in the shipping letter.
The cards are usually charged the weekday after we receive your payment. ATTENTION! We have no business during the weekends.
Christmas present?
The mail takes a long time, so to be sure you receive your order before Christmas, order digital codes. It is also possible to pick up your order of physical cards from us at Västra Mårtensgatan 12.
Be careful to enter the correct address for the recipient. Check that the name you entered is also on the recipient's door/mailbox. If the information is not correct, Lund Citysamverkan bears no responsibility for the delivery.
Payment
All prices in the webshop are stated in SEK incl. VAT unless otherwise stated. Payment is made via card primarily, companies can pay via invoice. The invoice fee is 40 SEK. The card is only charged when we have registered your payment. In addition to the value of the gift card, the customer only pays postage.
Lund City collaboration
The Handelsföreningen, the Property Owners' Association Lund City and Lund Municipality meet in the Lund City Collaboration to develop and improve Lund City. The goal is for Lund City to be one of the Öresund region's most attractive places to experience, work, shop and live.
Lund City Gift Card is produced by Lund Citysamverkan Servicebolag AB, org. no. 552415-1758, which is not a for-profit company, nor does it make money from the gift card. When you order gift cards from us, you contribute to more people shopping in the city center while giving the recipient the opportunity to choose their gift from shops, cafes, restaurants, hotels and hairdressers as well as events and experiences.
Returns
The cards can be returned to Lund Citysamverkan before the invoice has been paid and the cards have been loaded. After this, we cannot make a return. In the event of a return, contact us at citykortet@lundcity.se within two weeks of your order.
The card cannot be redeemed for cash. When repurchasing products purchased with the gift card, a credit receipt from the store applies.
General information about the Lund City Gift Card
The gift card is a regular Master payment card that the recipient can use at all affiliated businesses in Lund City. Link to "The gift card applies here".
The card is valid for 12 months from the date of purchase.
The gift card is not personal.
Lost cards are not replaced.
Safety
All goods remain the property of Lund Citysamverkan until payment has been received by the company. All attempts at fraud are reported to the police and Lund Citysamverkan reserves the right to cancel a purchase if fraud is suspected. Lost cards are not replaced. Treat the card as a document of value.
Handling of personal data
Personal data registered in our webshop is only registered to be able to deliver the ordered goods. When we ask you for information, we clearly state why we need this information. It is only lundcity.se and its administration that has access to this information. We comply with the Personal Data Act (PUL) and Lund Citysamverkan never gives out or sells address information or e-mail addresses to third parties.
Responsibility
Lund Citysamverkan reserves itself for any typographical errors on this website.
Support
Feel free to contact us with questions. We will be happy to help you with your order. You can reach us via email at citykortet@lundcity.se.
disputes
Any disputes are settled in a Swedish court in accordance with Swedish law.
Return Policy
If you regret your online purchase, you can return the products to us within 14 days from the date of purchase. NOTE: This only applies to unused redemption codes.
When exercising your right of withdrawal, please contact us at citykortet@lundcity.seIf we approve the right of withdrawal, we will cancel the purchase or credit the invoice.